GENERAL TERMS AND CONDITIONS OF RENTAL AND CANCELLATION
Majordome Privé — Concierge Services and Short-Term Rental
ARTICLE 1 – PURPOSE
These General Terms and Conditions of Rental and Cancellation (hereinafter the “General Terms and Conditions”) govern the contractual relationship between Majordome Privé (hereinafter the “Service Provider”) and any person making a reservation for furnished accommodation through its services (hereinafter the “Tenant”). Any reservation constitutes full and unconditional acceptance of these General Terms and Conditions.
ARTICLE 2 – CHECK-IN AND CHECK-OUT
Check-in is scheduled for 5:00 p.m. The Service Provider will make every effort to ensure that the accommodation is made available to the Tenant as soon as possible and no later than this time.
Check-out is scheduled for 10:00 a.m. The accommodation must be fully vacated by this time at the latest.
Any late departure, or failure to return the keys at the agreed time, may result in compensation being charged to the Tenant, proportionate to the actual loss or damage suffered by the Service Provider.
ARTICLE 3 – SECURITY DEPOSIT
A security deposit, ranging from €150 to €1,000 depending on the characteristics of the accommodation, is required from the Tenant or may be automatically charged to their bank card. This deposit must be paid upon the Service Provider’s first request following confirmation of the reservation.
The security deposit will be returned within 14 days following the Tenant’s departure, less, where applicable and upon presentation of supporting documentation, the cost of optional services used, any damage observed, or any breach of the accommodation’s house rules.
ARTICLE 4 – CONDITION OF THE ACCOMMODATION AND COMPLAINTS
The Tenant is responsible for checking the condition of the accommodation upon arrival. Any defect, anomaly or malfunction must be reported to the Service Provider in writing (by email), where applicable accompanied by photographs, within three (3) days of taking possession of the accommodation.
Any defect not reported within this period and discovered upon the Tenant’s departure may be charged against the security deposit, unless the Tenant provides evidence to the contrary.
Any complaint relating to the provision of the services arising during the stay must be reported to the Service Provider as soon as possible, so that the Service Provider has the opportunity to remedy the situation. Complaints submitted up to fourteen days after the end of the stay remain admissible and will be reviewed by the Service Provider based on the information and supporting evidence provided.
ARTICLE 5 – RESERVATION AND PAYMENT
The reservation is confirmed upon payment of a deposit equal to 100% of the total amount of the stay. This deposit is non-refundable, non-transferable and non-modifiable, unless otherwise stated on the booking platform or otherwise agreed in writing between the parties at the time of booking.
ARTICLE 6 – CANCELLATION CONDITIONS
In the event of cancellation by the Tenant, the following conditions shall apply:
- in the event of cancellation more than 14 days before the scheduled arrival date, the deposit paid shall remain with the Service Provider, unless otherwise provided by applicable law;
- in the event of cancellation 14 days or less before the scheduled arrival date, the Service Provider may retain, as a cancellation fee, the amounts corresponding to the period that cannot be re-rented, up to the total amount of the stay;
In the event of a modification to the reservation requested by the Tenant, such modification is subject to the Service Provider’s approval and may result in a price adjustment where the modification leads to a reduction in the length of stay or a change in dates. Any applicable fees or compensation shall be proportionate to the actual loss suffered by the Service Provider and shall be communicated to the Tenant before the modification is confirmed.
In the event of no-show by the Tenant on the scheduled arrival date, without prior cancellation, the amounts due shall be determined in accordance with the cancellation conditions applicable to the reservation. The Service Provider shall then regain full availability of the accommodation for the relevant period.
In the event of cancellation by the Service Provider, for a reason attributable to the Service Provider and outside cases of force majeure, all amounts actually paid by the Tenant in respect of the relevant reservation shall be refunded in full.
Where possible, the Service Provider may offer the Tenant accommodation of equivalent or superior characteristics, without such alternative accommodation being imposed on the Tenant. If the Tenant refuses this solution, they may request a full refund of the amounts paid in respect of the cancelled reservation.
No additional compensation shall be payable beyond the refund of the amounts paid, except where applicable law expressly provides for a right to additional compensation.
ARTICLE 7 – HOUSEHOLD LINEN
All household linen (bed sheets, towels, bath mats and kitchen towels) is provided with the accommodation. Any item missing or rendered unusable upon the Tenant’s departure will be charged and deducted from the security deposit, with an invoice provided as supporting documentation, at cost price.
ARTICLE 8 – CLEANING
The accommodation must be returned clean, with the dishwasher empty, dishes clean and put away, and rubbish bins emptied. In the event of soiling exceeding what may reasonably be considered normal use, a flat-rate amount (at cost price) may be deducted from the security deposit. An invoice will be provided as supporting documentation.
ARTICLE 9 – SMOKING PROHIBITION
Smoking is strictly prohibited in the common areas and inside the accommodation. If a persistent tobacco smell is detected upon the Tenant’s departure, an amount of €180 may be deducted from the security deposit.
ARTICLE 10 – INTERNET ACCESS, WI-FI AND AIR CONDITIONING
Where internet access (Wi-Fi) and/or air conditioning are listed among the accommodation’s advertised amenities, they are included in the rental service. In the event of a malfunction or unavailability of any of these amenities reported by the Tenant, the Service Provider undertakes to intervene as soon as possible and, except in circumstances beyond its control, within a maximum of twenty-four (24) business hours following notification, in order to remedy the issue or arrange for the intervention of the appropriate technical service provider.
If restoration cannot be completed within this period due to a cause attributable to the equipment, a commercial compensation proportionate to the duration and severity of the unavailability may be granted to the Tenant upon written request addressed to the Service Provider.
ARTICLE 11 – NATURE OF THE RENTAL
The furnished accommodation covered by these terms is exclusively offered for short-term seasonal rental, as temporary and leisure accommodation for the Tenant. Accordingly, this rental is excluded from the scope of French Law No. 89-462 of 6 July 1989.
ARTICLE 12 – FAILURE TO PAY
In the event of failure to make payments by the agreed deadlines, or in the event of failure to comply with any of the obligations arising from these terms, and five (5) business days after formal notice has been sent by registered letter and remains without effect, the contract shall be automatically terminated. The Service Provider may then rely on the provisions of Article 1590 of the French Civil Code in order to retain the sums paid as earnest money as initial compensation for damages.
ARTICLE 13 – SERVICE PROVIDER’S LIABILITY
The accommodation offered for rental is subject to a prior inspection by the Service Provider. The descriptions contained in the listings are provided in good faith and are deemed to correspond to reality.
In the event of an unforeseeable circumstance or force majeure making it impossible for the Tenant to use the accommodation, the Service Provider reserves the right to terminate the contract before or during its performance and to offer the Tenant accommodation with similar or superior characteristics. If the Tenant refuses this alternative accommodation, they shall receive a full refund of the amounts paid in respect of the reservation; if such refusal is based on legitimate grounds, additional compensation may be payable in respect of duly established losses.
ARTICLE 14 – INTERVENTIONS AND REPAIRS DURING THE STAY
Where, at the Tenant’s written request, the Service Provider arranges for a third-party company to intervene in order to repair equipment damaged by the Tenant (blocked plumbing, damaged household appliance, broken window, etc.), the cost of such intervention shall be deducted from the security deposit where the Service Provider is not liable for the damage.
The same shall apply where the Service Provider is required to provide a replacement set of keys, return keys to the designated key box, or have keys lost by the Tenant duplicated: travel and intervention costs shall then be deducted from the security deposit.
Any malfunction observed during the stay must be reported to the property manager without delay, in writing and accompanied by photographs. The property manager undertakes to intervene within a maximum of twenty-four (24) hours following receipt of the report, during business hours (Monday to Sunday, from 10:00 a.m. to 6:00 p.m.), in order to assess the issue and remedy it. Failing this, an approved repair service provider will be appointed for this purpose. No financial or other compensation may be claimed if the issue is resolved within this period.
ARTICLE 15 – RESPECT FOR NEIGHBOURS AND USE OF THE ACCOMMODATION
The accommodation is strictly reserved for the use of the Tenant and their family. The organisation of parties or celebrations is strictly prohibited, under penalty of immediate eviction and retention of the entire security deposit. Persons responsible for such disturbances may also be subject to legal proceedings pursuant to Articles 479, 480 and 482 of the French Criminal Code.